This week’s lectures and material were relatively new to me compared to the rest of the course up to this point. I feel that I have a better understanding on what systems management is about and can relate many of the terms and the roles of people to the systems i use at work.
The system we use for managing the finances and other aspects of our funeral home is called CFSS (Carriage Funeral Service System). Our parent company, Carriage Services, Inc. operates 144 funeral homes nationwide. CFSS is used to generate purchase contracts, manage inventory, and print documents.
As an end user of such a comprehensive system, it's easy to point out the system's short comings. After this module of the class I have a deeper respect for those that manage the system. Developing a system with thousands of users at different security levels, must account for differences in laws from state to state, and securely handle sensitive information must be an enormous task.
The third generation of CFSS is increasing integration with other programs such as the software that we print stationery for services and update our website. We also have the ability to add pre-arrangement contracts in the system when they are purchased. These features reduce the time we spend entering data and save us a lot of time.
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